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Stephen Torr
 

E-mail: stephentorr123@gmail.com


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Work experience
Millennium Corp - Sales Rep for Samsung New Zealand (Casual)

November 2020 - August 2021

  • I work in a small team to help ensure optimal customer service is achieved and I am the liaison for Samsung and their clientele.
     

  • Overall, my sales targets were in conjunction with everyone else’s with February, I achieved 200% of my sales target.
     

  • This was a customer facing role which required impeccable customer service which can be reflected through my consistently high NPS scores over 90 and above.

Skycity Entertainment Group - Croupier (Part-time)

March 2020 - March 2021

  • QUALIFIED IN: Baccarat (Mini and Midi), Tai sai, Caribbean Stud Poker, Money Wheel and Snake eyes.
     

  • This role requires me to have top-notch customer service, engage with the customer as well as perform all the duties of a table games host such as keeping a steady pace of the game, helping customers understand the game, enforcing the rules of the business and the government, keeping track of buy-ins and rating players as applicable

Languages

English 
Sign language-Learning 

Skills

Photoshop-Basics 
Sony Vegas Pro 13
Communication
Fluent in English 
Deadline Success 
Team Working 
Administration Skills
Touch Typing (60 WPM)
Wordpress-Learning 
Adobe Aftereffects-Learning 
Adobe Premier-Learning

Spark, Botany Town Centre - Communication Consultant (Part-time)

August 2018 - February - 2020

  • Spark measures the success of staff performance through KPI (Key Performance Indicator) system, centred around Customer Service; Through which I currently have attained “bronze” (highest is gold). Each month, I am assigned a sales margin of $10,000, I average between 80% to 100% of this depending on seasonal demand.
     

  • Understanding how to connect with people of different cultures was vital in this role which I excelled in, excellent communication and phone skills were required within this role in order to achieve premium customer service.

Apple master Promotion - (September 2019 - February 2020)

Freelancer (Video Editing, Ad Producing), Upwork, America - Contract

April 2017 - Present 

  • Upwork is an online platform connecting freelancing individuals to clients who require specific work to be undertaken by contractors within specific skills ranges, this required massive amounts of flexibility and adaptability for applications of your skills.

  • Effective communication was something I excelled in within this role. Without it I would not have had the opportunity to get frequent clients coming back to me specifically and in a large and competitive environment like Upwork its something I pride myself in.

Education​
Auckland University of Technology - Bachelor In Business Majoring in Human Resource Management and Employee Relations.​
July 2020 - July 2023

Whitireia New Zealand, Central Auckland - Diploma in Radio Journalism (Level 5)
July 2017 - July 2018


Skycity Entertainment Group - Table Games Dealer License
- Baccarat         - Caribbean Stud Poker         - Tai Sai
- Money Wheel  - Snake Eyes


 
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